Refund and Returns Policy

Effective Date: January 8, 2025

At Plysonali, we are dedicated to providing the highest quality home furniture and décor to our customers. We want you to be completely satisfied with your purchase. If for any reason you are not, we offer a clear and easy-to-follow refund and return process. Please review the terms of our policy below to ensure a smooth and hassle-free experience.

1. Return Eligibility

We accept returns on most items within 30 days of delivery. To be eligible for a return, the following conditions must be met:

  • The item must be unused, unassembled, and in its original packaging.
  • The item must be returned in resellable condition (no damage or signs of wear).
  • You must provide proof of purchase (order number or receipt).

Note: Some items, such as custom-made products, final sale items, and certain home décor accessories, are non-returnable. Please refer to the product description for specific details on return eligibility.

2. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer service team via email at info@plysonali.com or call us at (507) 754-5046 to initiate the return process.
  2. Provide Information: Provide your order number and the item(s) you wish to return, along with the reason for the return.
  3. Return Authorization: Our team will issue a Return Authorization (RA) number and provide you with detailed instructions on how to return the product.
  4. Shipping the Return: Once you have the RA number, you can ship the item back to us. Please use a trackable shipping service and ensure that the item is securely packed to prevent damage during transit.

Return Shipping Fees:

  • Domestic Returns: The customer is responsible for the return shipping costs, unless the item is defective or damaged.
  • International Returns: The customer is responsible for both return shipping costs and any customs duties or taxes.

3. Refund Process

Once we receive your returned item and inspect it for condition, we will process your refund. Refunds are issued in the original form of payment, and the processing time may take 5-7 business days.

  • Refunds for Damaged or Defective Items: If the item is defective or damaged upon arrival, we will provide a full refund including return shipping costs.
  • Refund for Non-Defective Items: If the item is returned in a resellable condition (unused and undamaged), you will receive a refund for the purchase price minus any return shipping fees.

Note: If the returned item does not meet the eligibility criteria, we reserve the right to deny the return or offer a partial refund.

4. Exchanges

We currently do not offer direct exchanges. If you would like a different item, we recommend returning the original item for a refund and placing a new order for the item you want. Please follow the steps outlined in the How to Return an Item section above.

5. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Custom or personalized furniture
  • Final sale items
  • Gift cards
  • Used, assembled, or damaged products
  • Items purchased after the 30-day return window

6. Defective or Damaged Items

If you receive a damaged or defective product, please follow these steps to initiate the return or replacement process:

  • Contact Us Immediately: Notify our customer service team within 7 days of receiving the item.
  • Provide Evidence: We may request photos of the damaged or defective item to process the claim.
  • Replacement or Refund: Once verified, we will either replace the defective product or issue a full refund, including return shipping costs.

7. Return Address

Please return your items to the following address:
Plysonali Returns Department
212 5th St NE,
Grand Meadow, Minnesota (MN),
United States,
ZIP: [Insert Zip Code]

8. Policy Updates

We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about our return procedures.

9. Customer Support

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to our customer service team:

By purchasing from Plysonali, you agree to the terms and conditions of our Refund and Returns Policy. We strive to make your shopping experience as seamless and satisfying as possible. Thank you for shopping with us!

This Refund and Returns Policy provides clear guidelines for customers to follow and ensures that your store remains compliant with consumer protection laws. Let me know if you’d like to modify any section!