Shipping Policy

Effective Date: January 8, 2025

At Plysonali, we are committed to delivering your home décor and furniture purchases in a timely and efficient manner. Below, you’ll find detailed information about our shipping process, costs, and delivery times. Please read this policy carefully to ensure a smooth and hassle-free shopping experience.

1. Shipping Locations

We are pleased to offer shipping to both domestic and international locations. We ship to all states in the United States as well as to a wide range of international destinations. If you are located outside the U.S., please check our website during checkout to confirm if we deliver to your country.

2. Processing Time

All orders are processed within 2-3 business days of receiving payment. Orders placed on weekends or holidays will be processed on the next business day. Processing time may vary during peak shopping seasons or due to special promotions. Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

3. Shipping Methods and Delivery Time

We offer a variety of shipping methods to ensure your products arrive safely and quickly. Shipping times may vary based on your location, the shipping method you choose, and the size of your order. Here are the typical delivery times:

  • Standard Shipping (U.S.): 5-7 business days
  • Expedited Shipping (U.S.): 2-3 business days
  • International Shipping: 10-20 business days, depending on the destination

Note: Delivery times are estimates and may vary depending on weather conditions, shipping carrier delays, or other unforeseen circumstances.

4. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and delivery location of your order. The shipping cost will be displayed before you complete your purchase.

We offer free standard shipping on orders over $150 within the United States. For international orders, shipping costs will vary based on the destination.

5. Order Tracking

Once your order is shipped, you will receive an email with a tracking number and a link to track your package. You can check the status of your shipment through the carrier’s tracking system. Please note that it may take up to 24 hours for tracking information to become available.

6. Delivery Issues

We take great care in packaging and shipping your items. However, if your package is delayed, lost, or damaged during shipping, please contact us as soon as possible. We will assist in resolving the issue by:

  • Lost Packages: If your package is lost, we will work with the carrier to locate it and arrange for a replacement or refund.
  • Damaged Packages: If your items arrive damaged, please take pictures of the damage and contact us within 7 days of receiving the order. We will arrange for a replacement or refund.

Please note that we are not responsible for shipping delays caused by weather, natural disasters, or other events outside of our control.

7. International Shipping

For international orders, please note the following:

  • Customs Fees and Import Taxes: Customs fees, import duties, and taxes may be charged by the destination country. These fees are the responsibility of the customer. We recommend checking with your local customs office for more information about these fees.
  • Shipping Delays: International shipments may be subject to customs processing, which can cause delays. Plysonali is not responsible for delays caused by customs or import procedures.

8. Shipping Restrictions

Some products, especially large or fragile items, may have shipping restrictions. If there are any limitations regarding the delivery of your order, we will notify you before processing it. Certain items may also not be eligible for international shipping.

9. Returns and Exchanges

If you are not satisfied with your order, you can refer to our Refund and Returns Policy for information on how to return your items. Please note that return shipping costs are the responsibility of the customer unless the item is damaged or defective.

10. Customer Support

If you have any questions or concerns about shipping, please don’t hesitate to contact us. Our team is here to assist you with any inquiries regarding your order or shipping status.

By placing an order with Plysonali, you agree to the terms outlined in this Shipping Policy. We strive to ensure that your order arrives on time and in excellent condition. Thank you for shopping with us!

This Shipping Policy is designed to provide clear shipping expectations for customers while being compliant with consumer rights. Let me know if you would like to make any adjustments!